For Poor Performance on a Service Contract (由于服务质量差而抱怨)
Dear Mr .Weidner .
Contract No. 17854
You will recall that you and I have discussed at least three times during the past six months the low quality of service provided by your hotel. After each conversation, service is improved for a short time, and then reverts. back to the old standard that brought abort my original complaints. I will summarize in this letter my previous discussions about your performance.
You may wish to refer to our contract as you read my comments.
1. Windows :According to the contract, all windows are to be cleaned once a month. This is not being done. Often from six to eight weeks elapse between cleanings. Even when the windows are cleaned, the job is less than satisfactory.
2. Carpets: The carpets should be vacuumed after each workday. Although your service people do show up each day , their efforts can only be described as careless.
3.Miscellaneous: I could mention a dozen other cleaning responsibilities that are not being met satisfactorily--furnitures, lavatories and ash trays, for example.
I call your attention to paragraph 7 in the contract, Mr.Weidner, in which the provisions for revocation of the contract are described. I do not like to consider such a possibility, but I must have your written assurance that all provisions of the contract will be met.
I will be pleased to meet with you once more to discuss the situation. I assure you that this is a matter of some urgency to me.