F:Look at the Fact File below about Joy Gilbert.You will hear a woman being interviewed by a TV talk show about her business career.Listen and complete the form.
M:Hello,and welcome to Business Today.This week we have Joy Gilbert.
She is 41 years old,and she works for Starbucks,a Spanish software company.
She is the Managing Director of the company and,in fact,is the only woman director on the board.
Joy Gilbert,welcome to Business Today.
F:Thank you very much.Er...In fact,I'm not 41 years old,I'm 44.
M:Sorry about that,44 years old.Your're very honest!
Now,can we just talk briefly about your early career,first,your education.
You studied Business Science at the University of Madrid...
M:And when did you join Starbucks?
M:And you got your first management post two years later.
F:No,not exactly.It was three years later,in 1993.
M:OK,and you eventually became Managing Director in 1996?
F:Now you are the only woman in senior management at Starbucks.
Can you tell us something about the employment situation for women managers in Spain?
M:Yes,of course.Well,in the public sector in Spain,14% of directors are women,but in the private sector it is only 5%.
Most women directors work in medium_sized companies like Starbucks.
F:Yes,it says here that Starbucks has about 500 employees.
M:No,that's not quite right.We have nearly 600,not 500.
We have 500 in Spain,and 100 in the rest of Europe.#p#副标题#e#
F:I'm sorry,I really hope that's the last mistake today.
Now,what advice can you give to women looking for...(fade out)
You will hear a job interview.Listen and decide if the following statements are true(T)or false(F).
M1:Thank you for coming,Mr John Orebi.My name is Kris Black.I am in charge of Personnel.
M2:How do you do?
M1:Do have a seat.Now then,I see you are working for Medilab at the moment.How long have you been there?
M2:Since 1994.It's a very interesting past,but I am looking for something with more responsibility.
M1:So you're ready for a change?
M2:Yes.I feel I have come as far as I can at Medilab and I think it is time to do something different.
M1:What kind of salary are you looking for?
M2:At the moment,I earn $ 80,000 plus a car so I would like $ 95,000 plus a car if possible.
M1:That should be fine.Have you worked abroad?
M2:Yes,I worked in the States for two years,and in Argentina for a year and a half.I'd like to go abroad again.
M1:Right.And what languages can you speak?
M2:Portuguese is my first language.I can also speak English,Spanish,and a little Italian.
M1:I'm impressed!Some of our contacts are with Japanese companies.
Can you speak Japanese?
M2:No,I can't,I'm afraid,but I can always learn.
M1:Never mind!I'm now going to introduce you to our Sales and Marketing Director for the more technical question.
I'll see you later for some aptitude and language tests.
You will hear a staff development officer booking a new member of staff on an in_house training course.
M:Springfield In_Training,Dan speaking.Good morning.
F:Good morning,Dan.This is Kim here,from Human Resources.
We've got someone new starting in the Accounts Department and I'd like to book her on the course on financial statements.
Is there a place for her on the next course?
M:Well,it depends.We actually run two courses,one for beginners...and there's also an advanced course,
but she'll have to be a qualified accountant to go on that.
F:Yes,she'll actually need the advanced one.
M:OK,that should be all right.Can you give me her name,please?
M:And her job title?
M:Now,we'd like to consult with her line managers to ensure that the course meets the staff's needs.
Who is her line manager?
F:Mr Lee,he's the Accounts Manager.
M:OK,then.I think that's all what I need now.I'll send you confirmation of this booking and the dates in the internal mail.
F:That's very helpful.Thank you very much.Good-bye.#p#副标题#e#
Look at the form below.You will hear a man telephoning an employment agency.
M:Good morning.Help Employment Agency.
F:Good morning.I was hoping that you could help us with the staff problem that we have.
A couple of people are sick at the moment and we need a temporary replacement.
M:I'm sure we'll be able to sort something out for you.I just need to take a few details.
Could you give your name?
F:Yes,of course.My name is Clarke and I work for Mexparts International.
M:Is your name spelled with an"E"at the end?
M:And could you tell me the nature of your business?
F:It's a small of accountants.Our premises are in the New Office Development next to the subway station.
M:What kind of temporary position is it?
F:We need a secretary.As I said,there are a few people away at the moment,but we manage to put a lot of things on hold.
What is urgent,though,is the correspondence we need to send out.
M:What skills are you looking for?
F:We need somebody who is experienced at typing.
M:And what about shorthand or filing?Are they needed?
Or do you want someone who has experience in an accountancy firm?
F:No,none of that is necessary.
M:I'm sure that we'll be able to find somebody for you.
Could you give me your phone number and I'll be in touch shortly.
F:Yes,the number is 247835.
M:Thank you.I'll ring you as soon as we got someone.Good bye.
Look at the form below.You will hear a woman telephoning to change an arrangement.
M:Could I speak to Mr Martin Lee?
F:Mr Lee is still at lunch,but he'll be back later.Shall I give him message?
M:Yes,if you don't mind.
F:Can you give your name,please?
M:It's Pual Short.S_H_O_R_T.
M:Could you tell him that I'm unable to come for an interview tomorrow?
F:Right,what time is your interview supposed to be?
M:10:30.We arranged it last week,but I'm afraid I've forgotten that I've got a hospital arrangement then.
Would you ask him if it's possible to come tomorrow afternoon?
F:Yes,I'll do that.I don't think he's interviewing anyone then.
At last,there's nothing in his diary.Can you manage any time in the afternoon?
F:Good.Oh,how can I get back to you tomorrow morning to let you know the time?
M:That's a point.It's not much good phoning me at the hospital.
It's probably better if I come to Mr Lee's office at 2.00 and wait until he can see me.
I don't mind waiting all afternoon if it's necessary.
F:All right,if you can do that.
M:Oh,on second thought,we'd better make it half past 2 just in case I don't get away from the hospital in time.
F:All right.I'll make Mr Lee know you'll be along then.
Look at the form below.You will hear a woman checking details with a job applicant.
F:Hello,you must be John Davison.
F:I'm Jenny Claydon,the personnel officer.
And I'd just like to make a note of a few details before your interview with the head of the department.
I believe you plan to apply for the post of purchasing officer.#p#副标题#e#
M:Well,originally I apply for the management position,but I was told that I didn't have enough experience.
F:Yes,that's right.There may be the opportunity for promotion after the probation period.
M:How long is that?
F:Three months.Now where are you working at the moment?
F:Yes,you sell kitchenware,don't you.How do you spell?
F:What is your current position there?
M:I'm the sales co_ordinator now.I was sales assistant two years before that.
F:So how long have you been there all together?
M:About four and half years,I suppose.
F2:OK,and the last question,do you have any qualifications?
M2:Yes,I have got a BSc from the University of London in Economics.
I'm also studying for certificate in sales management.
F2:Fine,thank you.That's all for now.
I'll pass you on to the head of the department(fade out).
You will hear five short pieces.For each piece decide who is talking.
Write one letter (A__H) next to the number of the piece.
Do not use any letter more than once.You will hear the five pieces twice.
13.(M)Well,we find a great range in ability,some are very experienced and have a lot of knowledge already and some,quite honestly,know very little at all.
The most important thing though is their willingness to learn.
There is nothing worse than a group who have no interest at all in the course.
14.(F)They took me on as their share of the Japanese market grew...so few of their managers could speak the language!
I spend three of four months of the year travelling,accompanying any particular manager,sitting in on meetings,
checking any paperwork and also helping them to communicate all kinds of social events...anywhere where Japanese was needed.
15.(M)Good morning,Mr Twanter,Mr Casson has been expecting you.
Here's your security badge.
Could you just sign it for me here on the sheet?
Could you enter your company name and the time?
I'll just call Mr Casson's office and then someone will be down to see you in a moment.
Could you please take a seat over there?
16.(F)This is a new line we've recently introduced into the American market.
It's proving very popular over there and so we are giving a few selected customers here the opportunity to try them out.
They're extremely economical and benefit from the latest technology.
17.(M)They might call at any time.
Then I need to go out to their premises to pick it up,whatever it is onto the airport,make the delivery,
possibly hang around in case there's some sort of reply,and then back on the plane for the return journey.
You will hear another five pieces.
Each speaker is reporting on a training course they have attended.
For each recording,decide what the subject of the training course was.
Write one letter(A_H)next to the number of the recording.
Do not use any letter more than once.You will hear the five recordings twice.
18.(M)I especially like the session on Customer Needs.
We look at how to identify this with things like product research and marketing analysis.
There was also quite a bit on promotional techniques and we looked at different approaches there and we talked about stressing,value for money.
I thought all the trainers were very good.
Everything was presented clearly and we always had time for questions and discussion.
19.(F)I met lots of people on the course.
They were from lots of different companies but most of them are trained as accountants.
The course was aimed at companies who were expanding internationally,
so we spent quite a bit of time on the influence of exchange rates and on the budgets.
Yes,and there was also one session on computer packages and how they might be useful.
20.(M)We looked at the role of leaders in the large companies and we talked about the kind of qualities,communication skills and so on.
We thought they are needed in order to get subordinate people working for them.
We looked at some case studies where managers work very hard at getting groups of staff to work together and then we discussed how this made these projects more successful.
21.(F)I've become a lot more organized since doing the course.
Some of the things we learned are too quite easy to do,
but they were effective and I'm no longer under such pressure from deadlines.
I suppose a large part of the course was about setting targets and managing diaries properly.
We also talked about ways of being more efficient like grouping similar tasks together.
22.(M)One thing that we are always reminded of was the need to research who you're going to be speaking to.
It may seem obvious that how you put things across should depend on your audience,
but we spent a lot of time watching videos and saw examples of people forgetting this.
We learned that preparation wasn't just finding out how many people there will be,
but also something about the kind of thing they are expecting to hear.
You will hear a radio interview with Shirley Graham,a recruitment manager at Carters(a national chain of department stores),
and Chair of the Association of Graduate Recruiters(AGR).
Choose the correct phrase to complete sentences 23_30.You will hear the interview twice.
M:Now,Mrs.Graham,can you tell us something about your job as a recruitment manager at Carters?
F:Yes.I'm responsible for all aspects of staff recruitment,including policy making,that's for all staff from secretarial to executive level.
I make sure that everyone follow the right procedures.
I'm also involved in the interviewing and selection of management staff.That's for all the stores.
M:You have another role in recruitment,don't you?
With the Association of Graduate Recruiters?
F:Yes,I chair the executive committee.
M:Can you tell us a bit more about the Association?
F:Yes,at the moment,the AGR consists of a group of major employers of graduates,
but more and more graduates are being recruited by small and medium_sized companies,
so I expect the membership of the Association will change along with that.
We have quite a range of activities,we have information service through which we give advice to any graduate employer...
and,uhm,we also supply statistics to the education sector.
For the future,we're hoping to develop as a training body,particularly working with,uhm,new graduate recruiters.
So,in general,you could say that we exist to spread good practice.
M:There've been quite a few changes in Higher Education over the last few years,of course.
As a graduate recruiter,these must have been quite important to you.
F:Yes.Universities and colleges have certainly changed.
They're far less elitist now than they used to be.#p#副标题#e#
And,they're opened their doors to a much wider range of people.
And there are different types of courses now.
There are short,modular courses in languages and business skills and of course these are all helpful when it comes to looking for a job.
M:Do you think that further changes are needed in the future?
F:Yes,I do.I think that colleges need to listen to what employers are saying about the need for people to learn to work in groups.
In this situation,people get used to co_operating and sharing information.
Of course,at the moment,we've got examination systems that doesn't allow for collaboration.
So it seems to me that more team work is required when it comes to studying.
M:What kind of skills would you say employers are looking for?
I mean,are graduates ready for work?
F:Well,as always,some are,and some aren't.
You see,the colleges have to achieve good exam results,but this isn't always what employers are looking for.
Certainly in the service sector,employers want people who can interact with customers and who can work as part of the team.
The ability of using computers and all the other new technology isn't such an issue anymore.
I suppose employers feel they can take it for granted now and it is very easy to train people up.
M:And how does a company decide whether a graduate has the skills he's looking for?
For example,what is the selection procedure at Carters?
F:Well,the first stage consists of individual interviews.
These are followed by group exercises.
There are three exercises and they last about 24 hours.
I think ideally they should be longer.
But there are some practical constraints.
Anyway the process itself gives people the opportunity to display certain skills,like the ability to work in a team or the ability to plan and organize.
M:Do these skills develop after selection?
F:We can teach graduate employees certain things,such as leadership techniques,
and we also encourage certain things with rewards,initiative for example.
But the basis of our approach is career development for all the graduates,not just the real high fliers.
We actually think the companies benefit more from improving the performance of the typical graduates,not just a selected few.
M:Shirley Graham,Thanks for joining us.